Pickup Options Overview

Order pickup is a streamlined service that allows orders to be placed online or via an app, with items collected by customers from a designated location at a scheduled time. Time is saved by eliminating in-store shopping, while flexibility and efficiency are provided, minimizing wait times. Features such as contactless pickup and real-time notifications are offered by many businesses, enhancing the shopping experience by ensuring that orders are retrieved accurately and promptly.

1. Order the Product and Specify the Collect Date

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Printing

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Priniting Solutions - MADS store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

How do I proceed to pay for my order?
For online orders, you can pay via online bank transfer (instant transfer). Please make sure to upload the receipt in the designated upload column before placing your order. Note that for cheque payment, we will wait until the cheque is cleared and deposited into our bank account before proceeding with your order.
Can I pay upon collection of my order?

No, all payment have to be cleared before we proceed with your order.

What is your company account number?

Our company name is MEGA ADWORKS Sdn Bhd, and our  CIMB Bank account number is 8009045715.Please note that some banks may not accept symbols, so you may change "&" to "N" when making your payment.

Can I cancel or change my order? (No refund or return after payment)

No, we do not allow cancellations, refunds, or exchanges of products once payment has been accepted. Customers must double-check their orders before placing them, as artwork cannot be changed after the order is placed, and the order is already arranged to be printed. MADS will not entertain any cancellations, refunds, or exchanges due to a customer's change of mind.

We will only accept cancellation requests if

- File doesn't met requirement/artwork problem and you cannot resend the printable artwork and you request to cancel
- After you place the order but the order hasn't been processed yet for all cancelled orders, the money can only be returned to the website funds can be used for the next order, and cannot be refunded to the bank account.
-The order item has gone out of stock.

We will only accept return requests if

- We delivered the wrong products to the customer due to our mistakes, you may return to exchange or we will assist to provide solution, refund is non permitted. Notes: Please take note that we are not responsible for any damage caused during delivery as we will make sure the package is wrapped nicely and securely to avoid any damages.

We will NOT accept return requests if

- Printing outcome not perfect, got lines, colour drops, dirt, stained with ink, etc
- Finishing outcome is not perfect, most of the finishing is cut and glued by hand, like joining, and cutting all will not be perfect, so cannot be 100% perfect.

What units of measurement should I prepare for the printing order?

We prefer sizes in inches.

Can I place an order through email or by walking in?

No, we only accept online orders. For custom orders, please WhatsApp 019-6060332